Refund policy

 

All Sara Jewellery products are handcrafted by skilled artisans in India, which makes each product one-of-a-kind and may differ slightly from the others. Due to this, the stones used in our products may also exhibit slight differences.

Moreover, natural stones and pearls always differ from one another and will have inclusions which are not cracks or damages. Rest assured that every item undergoes strict quality control before dispatch.

We will accommodate exchanges if your order is received in a damaged condition during transit or if you have been shipped an incorrect product. If your order meets either of these conditions, you may return the items in their original state (unworn, with the original packaging, and all tags intact and unaltered) and we will send out a replacement item.

Returns that display damage or evidence of wear and tear will not be authorized and shall be returned to the customer.

For any exchange or returns other than the transit damage, the shipping/courier and logistic charges for all orders - domestic/international will be borne by the customer for both return and exchange.

REFUNDS : 

REFUNDS WILL BE DONE IN THE FOLLOWING CASES:

  1. Packages lost in transit if shipped by us
  2. In case Sara Jewellery is unable to provide you with a replacement.

Refunds will not be issued in the following circumstances:

  1. If the delivery address provided is incorrect or outdated.
  2. If the address format is incorrect, including any type of PO Box address.
  3. Items damaged by customer or returned in damaged condition.
  4. After Two unsuccessful delivery attempts by our courier.
  5. If the recipient rejects the package.
  6. For sizing issues. We advise customers to carefully review our size guides before making a purchase.
  7. If returned products show signs of use or damage.
  8. For minor variations in colour and design. Please note that all of our products are handmade and may exhibit variations from the photographs displayed on our website due to the use of natural stones.
  9. Pre order / Made to order items cannot be cancelled or returned as they are made to order specifically for you.
  10. The stems of earrings are intentionally crafted from a softer material to prevent them from snapping. If the stems happen to be slightly bent, it should not be considered a sign of any fault or damage. This is because they are designed with flexibility in mind, owing to the use of the softer material.
  11. Store credit, once taken, cannot be converted to refund.
  12. Exchange, once opted, cannot be converted to refund.

 

Cancellations:

Once an order has been submitted, it is not possible to cancel it. We kindly ask you to make your purchase thoughtfully, as each piece is meticulously handcrafted, and our production process commences immediately upon receiving an order. Your understanding and mindful consideration are greatly appreciated in this regard.

At present, we are unable to provide free returns, and the cost of return postage will be the responsibility of the customer.

Please be aware that shipping costs are non-refundable. If your order originally qualified for free shipping you will be subject to a deduction for the standard shipping amount (INR 250).

This policy is applicable to all products sold directly by Sara Jewellery and will not apply to any sales by third parties.

 

EXCHANGES:

Exchange once for an order, cannot be exchanged again unless transit damage (only if approved by the team)

For any further exchange/returns in design, 30% charges will be applicable of the item value.

Steps for Exchange :

-Please inform us within 3 days of receipt of the order. You can email on shopsarajewellery@gmail.com or Whatsapp/Call on +91 8910091663.
-Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Sara Jewellery QC team to decide whether the product is approved for return.
-Once we have received the product image and our Quality Control team has authorized the return we will inform you of the most mutually convenient return method.
-We are not responsible for lost or damaged packages, sent by clients. We are not liable for any returns that we were not notified about first.